Terms and conditions


The following general terms and conditions shall apply to all sales of goods by KAYA HOLISTIC and its partners, through the virtual store www.kayaholistic.ro to the Buyer and can be modified at any time by KAYA HOLISTIC without prior notice.

Thus, the following terms will mean:

Buyer – natural person / legal person or other legal entity issuing an Order.

Seller - KAYA HOLISTIC, with the commercial name Kaya Holistic SRL, having its registered office in CALEA MOSILOR, NO. 225, CUI 48759456, no. of registration at the Trade Register J40/16869/2023.

Goods – any product, including the documents and services specified in the Order, to be provided by the Seller to the Buyer.

Order – an electronic document acting as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.

Website – the domain www.kayaholistic.ro and its subdomains.

2. Contract Documents

By placing an electronic Order on the www.kayaholistic.ro website, the Buyer agrees to the form of communication (e-mail, telephone) through which the Seller conducts its operations. The order will consist of the following documents:

The order (together with clear indications of delivery and billing dates) and its specific terms.

Terms and conditions

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Seller is considered completed when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a confirmation of receipt from the Buyer. The Seller does not at any time consider an unconfirmed order as having the value of a Contract.
Order confirmation is done electronically (e-mail). The prices of the products in the order are valid 3 working days from the date of registration of the order. The general terms and conditions of sale will form the basis of the Contract thus concluded.

3. Obligations of the Seller

  • The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the Buyer's requirements and specifications expressed in the Order;
  • The information presented on the Seller's websites is informative and may be modified by the Seller without prior notice. Product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product can be used within the parameters for which it was purchased;

4. Intellectual and industrial property rights

The User/Buyer understands the intellectual property rights and will not disclose to a third party or make public any of the information received from the Seller.

All drawings, graphics and design elements that appear on the site, the name of the site as well as the graphic insignia are registered trademarks owned by KAYA HOLISTIC and may not be retrieved, copied or used without the written consent of the owner.

All elements of content such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, text and/or multimedia content presented on site, are the exclusive property of KAYA HOLISTIC, with all rights obtained in this regard directly or indirectly through usage and/or publication licenses being reserved.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any item contained above in any context other than that originally intended by KAYA HOLISTIC, the inclusion of any element of content outside the Site, the removal of insignia signifying the copyright of KAYA HOLISTIC on the content elements as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content elements, except with the express written consent of KAYA HOLISTIC.

5. Rights to the content of the site

The entire content of the site and the graphic elements, including but not limited to these, respectively all content in text format, as well as the technical sources of all present and future services and facilities - except when another owner is expressly mentioned - the sources of the pages as well as any other material, transmitted in any form by and to Users (through direct viewing on the site, through newsletters, etc.) belong KAYA HOLISTIC.

The content of the site, regardless of the area in which it is located on the site and regardless of the type, can be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal, can only be done with the written, express and prior consent of KAYA HOLISTIC. Therefore, it is forbidden to copy, retrieve, reproduce, publish, transmit, sell, distribute partially, fully or modified the content of this site or any part of it for purposes other than personal, with the following exceptions:

(i) it is permitted to reproduce (on non-commercial websites, forums, press articles, etc.) small fragments of published articles (max. 400 characters), it being mandatory to specify the source of the retrieved information, with a link, in the following form: (Source: site name - link to the site content).

(ii) links to the website www.kayaholistic.ro are allowed, and the source of the information will be specified after each link or at the end of the article, as follows: "Information provided courtesy KAYA HOLISTIC – link to the website content)

Users undertake to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners have on/in connection with the www.kayaholistic.ro site.

KAYA HOLISTIC reserves the right to sue any person and/or entity that violates the above provisions in any way. Requests to use the site's content for any purpose other than personal can be made by email to the email address @ KAYA HOLISTIC.ro, with the specification "Attention of the agency".

Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyrights that a third party could invoke in relation to the materials and information transmitted in any way to the site , and the persons who send information or materials in any way understand and accept that the violation in any way of this obligation cannot engage in any way the responsibility KAYA HOLISTIC, but only the responsibility of the respective persons.

KAYA HOLISTIC can run advertising campaigns and/or promotions in any section of the site at any time, without this operation requiring the consent of the Site Users. The spaces and size of advertising campaigns and promotions do not require the consent of the site Users and can be changed at any time without requiring prior notice.

KAYA HOLISTIC does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.

6.Limiting the liability of the website administrator

KAYA HOLISTIC does not assume the obligation and does not guarantee implicitly or expressly, for the content of the site, respectively for the content offered by its partners or the Users of the site. However, KAYA HOLISTIC will make all reasonable efforts to ensure the accuracy and professional manner in which the information will be provided on the site, in order to gain and maintain the trust of the Users on the site. In this regard, KAYA HOLISTIC will try to correct the reported errors and omissions as soon as possible.

The site administrator does not offer any guarantees for the site content and under no circumstances can he be held responsible for any loss or damage that could result from the use of any part/sequences/pages on the site or from the impossibility of using it, regardless of its cause or from the erroneous interpretation of any provisions of the site's content.

The information provided through the site is offered in good faith, from sources deemed reliable. In case any of the published articles or any other information falls under the copyright law, we ask the Users to contact us at the e-mail address contact@kayaholistic.ro, to be able to take the necessary measures. At the same time, Users must bear in mind that the information presented may include possible inaccurate information (eg: technical data or typing errors). The site administrator will do all the necessary diligence to correct these aspects as soon as possible.

Users understand and accept the fact that KAYA HOLISTIC does not guarantee:

  • that the information contained on the site is completely complete;
  • that the information entered by the Website Users is real, correct and does not assume responsibility for the way visitors use them;
  • that the information or services on the site will satisfy all the Users' requirements, and for their inappropriate use, the Users assume full responsibility;
  • for the results obtained by the Users as a result of the use of the information or services available through the website, the use of the information and services is done by the Users at their own risk;
  • that the services available through the website will work constantly, without interruption, without errors - in relation to this aspect, KAYA HOLISTIC does not assume responsibility for any damages that the Users may have due to the temporary or defective functioning of the site or for the use of information obtained by using the links on the site to other sites (their use is at the discretion of the Users ).

Also, Users understand and accept the fact that KAYA HOLISTIC is not responsible for any inadvertences, errors or omissions in the information provided on the site by the Users. At the same time, Users understand and accept that KAYA HOLISTIC is absolved of any responsibility for the advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Users of the site expressly agree to exonerate themselves from liability KAYA HOLISTIC for any judicial or extrajudicial action, arising as a result of incorrect or fraudulent use of the site.

For cases of force majeure, KAYA HOLISTIC and/or its operators, directors, employees, branches, subsidiaries and representatives, is totally exempt from any liability. Cases of force majeure include, but are not limited to, operational errors of the technical equipment of KAYA HOLISTIC, lack of internet connection, lack of phone connections, computer viruses, unauthorized access to the Site's systems, operating errors, etc.

Users agree to protect and insure KAYA HOLISTIC and/or its operators, directors, employees, branches, subsidiaries and representatives from and against any demands, claims, actions, impositions, losses, damages, costs (including, without limitation, attorneys' fees), expenses, judgments , decisions, fines, regularizations or other obligations resulting from or related to any other action of the Users in connection with the use of the site or the services offered through it.

KAYA HOLISTIC does not offer any guarantee, either expressly or implicitly, regarding including, but not limited to, the operation of the website www.kayaholistic.ro, the information, content, materials or products on the website, as well as their suitability for a certain purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.

7. Users' subscription to newsletters and alerts

Site users have possibility to receive newsletters and alerts by e-mail, with the possibility that Users can opt at any time for the option of no longer receiving such notifications, with a single click on the unsubscribe link from the newsletter/alert received on the email explicitly entered when subscribing .

Due to the fact that access to the products offered through the site is achieved through an active account, therefore based on a username and a password, we recommend to Users that these elements are not disclosed to third parties, even if they state that the website is contacting you.

Also, in order to ensure an increased level of security, at the end of the visit to the site, we recommend closing the browser window in which you worked or click on "Sign out"/"Log off" on the visited page.

8. Cookie policy

A cookie is a text file that contains small pieces of information sent to your browser and stored on your computer, mobile phone or other device when you visit a website. This cookie sends information back to the site whenever you revisit it.

Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies) that are only valid until you close your browser window. The cookies can be of the host party (first-party), which are configured by the site you are visiting, or of third parties, which are configured by a different site from the one you are visiting.

How to use KAYA HOLISTIC cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences and, in general, to improve the user experience. The cookies we use on our websites can be from the following categories:

  • Strictly necessary cookies:

These cookies are essential for you to be able to navigate the site and use the services you have requested, such as accessing the secure areas of the site.

We use this type of cookies to manage user registration and authentication. Without these cookies, the services you requested cannot be provided. These cookies belong to the host party (first-party) and can be permanent or temporary. In short, our sites will not function properly without these cookies.

  • Performance cookies:

These cookies collect information about how visitors use a site, for example which pages are the most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is cumulative and anonymous.

We use these cookies to:

  • compile statistics about how our sites are used
  • measure the impact of our advertising campaigns.

These cookies can be permanent or temporary, of the host party or of third parties. In short, these cookies collect anonymous information about the pages visited and the advertisements viewed.

  • Cookies for functionality:

These cookies allow a site to remember things you choose (such as your username, language or country) and provide enhanced, more personal options. These cookies can also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymized and they cannot record your browsing activities on other sites.

We use these cookies to:

  • remember if you have already benefited from a certain service
  • improve your overall site-wide experience by remembering your preferences.
  • Cookies for advertising:

These cookies are used to limit the number of times you see an advertisement, as well as to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising across the site.

Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are related to advertising services provided on our website by third parties.

  • Social cookies:

- these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of the content from www.kayaholistic.ro on the respective networks. KAYA HOLISTIC.ro does not control these cookies, so for more information on how they work, please check the pages of the social networks.

How to manage & delete cookies

If you want to restrict, block or delete cookies, you can do so by changing your web browser settings. The use of www.kayaholistic.ro without rejecting cookies or similar technologies denotes the visitors' consent to our use of such technologies and to the processing of information.

9. Billing and Payments

The price, payment method and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

For a correct communication of the invoice related to the Order, the Buyer is obliged to update his Account data whenever necessary and to access the information and documents related to each Order existing in the Account.

By sending the Order, the Buyer expresses his consent to receive the invoices in electronic format by means of electronic mail, to the e-mail address mentioned in his Account.

10. Responsibilities

  • SELLERundertakes to ship the Goods and Services by door-to-door courier system to the Buyer.
  • SELLERis released from the risks and responsibilities associated with the Goods and Services at the time of their delivery to the domestic courier company with which SELLER collaborate or to the Buyer's representative.
  • SELLERwill ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.
  • SELLERcannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the performance by Seller of any of its obligations under the Order and for damages arising from the use of the Goods after delivery and in particular for loss of products. SELLER will be liable if its sub-contractors and/or partners of any kind involved in the execution of the Order fail to fulfill any of the contractual obligations.
  • SELLERassumes no responsibility for product descriptions presented on the site. The images presented on the website are for example and the delivered products may differ from the images and descriptions displayed on the website in any way due to changes in features and design without prior notice. SELLER reserves the right to supplement and modify any information on the site without prior notice.
  • SELLERdoes not guarantee the availability of the displayed products in stock, which is why it will have the right not to deliver part or all of a certain order if certain products no longer appear in the current offer or are not available.
  • If prices or other product details have been displayed incorrectly, including because they have been incorrectly entered into the database, SELLERreserves the right to cancel the delivery of that product and notify the customer as soon as possible of the error, if the delivery has not yet been made.
  • SELLERis not responsible for damages caused as a result of the site not functioning as well as for those resulting from the impossibility of accessing certain links published on the site.
  • The valuemaximum of obligations seller against any customer in case of non-delivery or improper delivery is the value of the amounts collected by the Seller from that customer.
  • The products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.

11. Delivery of products

Delivery not it is free and is done by express courier as described in the "Deliveries" section.

Our products are sometimes made to order, resulting in production and delivery times of up to 14 working days from the day the order is processed.

Orders are processed as soon as possible after placing the order, between Monday - Friday 10:00-18:00. In the case of orders placed outside business hours (Monday - Friday 10:00-18:00) or on weekends, they will be processed on the first working day. During holidays and sales periods, the delivery time may be extended.

If the package cannot be delivered (the recipient does not respond, the address you specified is wrong, etc.), you will be contacted by phone by the courier. If the recipient cannot be contacted, the parcels remain with the regional courier for 7 days, after which they return to the Sender.

We are not liable for delayed shipments, loss, destruction, damage, non-delivery or mis-delivery of a shipment or part thereof if it is caused by the following situations/circumstances beyond our control, but not limited to:

  • road blocks (falling trees, rocks, chain collisions), terrain surprises near the road;
  • bridge collapses, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, unfavorable weather conditions for the proper development of the proposed itinerary;
  • natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river overflows, river banks, etc.;
  • human causes: state of war, state of siege, forced nationalization (passing into state ownership), revolutions, popular uprisings, etc.;
  • non-fulfillment of orders by suppliers and third parties.

12. Acceptance

Acceptance will be made when the Goods comply with the technical characteristics mentioned in the Order. If the Buyer discovers that the delivered Products do not conform to the technical specifications, then the Seller will bring the Products into conformity. Also for products sold and delivered by KAYA HOLISTIC, The buyer benefits from the return of the products within 14 days.

13. Transfer of Property

Ownership of the Goods will pass on delivery, following payment from the Party buyer at the location indicated in the order (understood by delivery – the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made by staff seller). In the case of delivery by courier, it is not authorized by Seller to allow buyer opening the parcels before the delivery is signed, but only after the delivery is signed and the payment of their possible counter value.

14. Return of products

The buyer can request the return of the products in the following situations:

The parcels are severely damaged;

Products were delivered / invoiced incorrectly. The delivery of products other than those requested must be reported immediately. The buyer can request its return for a replacement, and if the product is no longer in stock, they can opt for a replacement or a full refund. If it is agreed to replace it with a product of a higher value, it will pay the difference, respectively if the value is lower, it will receive a partial refund up to the value of the replacement product. Return and shipping costs for the replacement product, if applicable, are borne by the customer.

The products have manufacturing defects;

The buyer has the right to notify the seller in writing that he is canceling the purchase, without penalty and without giving a reason, within 14 days of receiving the product. Also, in accordance with art. 7 para. 1 of OG 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without citing any reason. In this case, the direct costs of returning the products will fall, according to the law, to the Buyer.

Products must be returned in their original packaging, with the invoice attached, showing no signs of physical wear or damage.

Custom products cannot be returned. Please note that these products are created according to the configurations specified by you, so they cannot be exchanged or returned.

If a replacement with a product of a higher value is agreed, the Buyer will pay the difference, or if the value is lower, they will receive a partial refund up to the value of the replacement product. Return and shipping costs for the replacement product, if applicable, are borne by the Buyer. If the products whose return is requested have damaged or incomplete packaging, traces of wear, scratches, bumps, we reserve the right to decide to accept the return or to withhold an amount, the amount to be communicated after the assessment of the damages caused.

In the case of exercising the legal right to return the product, the refund of its value will be made by bank transfer to the account indicated by the Buyer within 14 days at most from receiving the returned product.

15. Processing of personal data

In order to ensure the respect of the website users' right to the protection of personal data, we have implemented specific protection measures, taking into account the Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679 - applicable throughout the European Union starting from of 25 May 2018 ("Regulation").

Personal data is any information by which you can be identified, in particular by an identifier such as a name, an identification number, location data, an online identifier or one or more related elements with your physical, physiological, genetic, psychological, economic, cultural or social identity.

Our society take all necessary measures to ensure compliance with your right to the protection of personal data, and these conditions represent notificationestablished by art. 13 or 14 of the Regulation explaining why we collect your personal data, how we protect this data, and what your rights are in relation to this data collection.

We encourage you to read the document carefully and ask us for any additional information or clarification you deem necessary regarding the content of this disclosure.

1) General considerations regarding your personal data

In accordance with Regulation (EU) 2017/679, KAYA HOLISTIC will manage in safe conditions and only for the specified purposes, the personal data provided by the Users. Through the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of offering in optimal conditions by KAYA HOLISTIC of internet services, goods and services supply services, advertising, marketing and advertising services and statistical services.

KAYA HOLISTIC performs the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, on the exclusive and regulated basis of a commercial contract that ensures the security and confidentiality of data, such as and respecting the rights of the user, the personal data of the Users of the site in order to administer, maintain, improve and obtain information about the services they offer, as well as to prevent errors and leaks of information through the own IT network, violations of the law or contractual terms.

The personal data to be collected will be able to be used, including through the automatic creation of profiles (for those Users who have expressed their explicit consent) and to customize the services offered to Users through the site as much as possible and for marketing purposes. Automatic profiling will not target the data of minors, their personal data not being processed for this purpose.

Personal data will be provided by Users, at their own option, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. When registering on the site, certain personal data are requested from the User, such as name and surname, gender, date of birth, e-mail address, telephone, profession, habits/preferences/behavior, as well as other personal information.

The user is the only responsible of all the data provided at the time of creating the user account on the website. To confirm the data and the account, the User will be notified at the e-mail address declared when the account was created. This confirmation email is intended to stop fraudulent actions by users who use other people's email addresses to create fictitious accounts. If you receive such a message, if you have not personally registered on the site, please send us an e-mail to the address contact@kayaholistic.ro to delete the respective account within a maximum of 3 working days. The e-mail will contain, in pdf format, the current version of this Contract.

The User's profile form contains fields that can be edited if it is desired to modify or complete the data provided when the account was created.

User is not obliged to provide this data, they being necessary i) for the evidence about the use of the site and ii) for the provision of services in optimal conditions through it, for bringing awareness of promotional campaigns, for advertising purposes, for personalized marketing and advertising actions and for the User's access to additional facilities. The User's refusal to provide the requested data determines the non-participation in the promotional actions organized through the website and the non-use of the facilities, additional services offered exclusively to Users with an account on this website.

Website it can also be used if the User decides not to create a profile by providing personal data, with the exceptions established in the framework Cookie policies (integral part of this Agreement)

According to Regulation (EU) 2017/679 and Law no. 677/2001, Users benefit from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to go to court. At the same time, Users have the right to object to the processing of their personal data and to request the deletion of the data.

To exercise these rights, Users can make a written request in this regard, which they will send by e-mail to the address contact@kayaholistic.ro with the specification "Personal data request".

The site undertakes to not send spam messages (commercial messages for which it does not have the prior explicit consent of the User) and to undertake all accessible technical means to ensure the security and confidentiality of the user's data.

The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who undertake activities proven by fraud, slander or attack the security and confidentiality of information within the site or the site's operating company of the

2) The personal data we collect, the basis of the collection and the purposes of the collection

As part of the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, following the completion, by him, of the personal data personally voluntarily, within the site, by accessing one or more of the sections: create account, update account, subscribe to newsletter, complete online questionnaire, complete online form, to obtain personalized information or commercial benefits, within the campaigns promoted on the site.

The grounds for collecting personal data on the site can be the following:

  1. the data subject has given his consent for the processing of personal data for one or more specific purposes
  2. the processing is necessary for the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract.
  3. the processing is necessary in order to fulfill a legal obligation owed to the operator.
  4. processing is necessary to protect the vital interests of the data subject or another natural person
  5. the processing is necessary for the performance of a task that serves a public interest or that results in the exercise of the public authority with which the operator is vested.
  6. the processing is necessary for the purposes of the legitimate interests pursued by the operator or a third party, unless the interests or fundamental rights and freedoms of the data subject prevail, which require the protection of personal data, in particular when the data subject is a child.

In the lists below we present you in detail what personal data is collected as well as the basis, purpose and duration of its collection. The provision of the data indicated below is not mandatory to view the Website, except for those related to Cookies.

The indicated data are only necessary to provide specific services for the Users who transmit them.

Personal data we collect: 

Name, surname, e-mail address, telephone number, geographic location data, mailing address, link to social media profiles

The basis for the collection of this data: 1), 6)

Purposes of personal data collection: 

To provide access to content and answers to questions and requests submitted by the online user, to transmit communications, offers and benefits consisting of access to services and products

Method and period of data collection: 

Within the secure database, until the express desire for deletion by the user or up to 10 years from the user's last activity on the site. After the 10 years, the data will be anonymity electronic.

Personal data we collect: 

Cookies, time stamps (date and time of access), site browsing history

The basis for the collection of this data: 

1), 6)

Purposes of personal data collection: 

To monitor the site's traffic and its access history, to create the content hierarchy and identify the most relevant content for the user.

Method and period of data collection:

Within the secure database, until the express desire for deletion by the user or up to 10 years from the user's last activity on the site. After the 10 years, the data will be electronically anonymous.

3) How we keep your personal data, location, retention period

We will store your personal data for a period which does not exceed the period necessary to fulfill the purposes for which the data are processed, and in cases where we have a legal obligation to keep your personal data for a certain period of time, the retention period will be that provided by law. Depending on the specific situation, this period will vary, and may be between 1 day and 10 years.

For a good understanding of how we store, where your personal data will be stored and the exact period for which this data will be kept in our records or systems, please refer to the table above.

In order to guarantee the user's right to be protected with regard to the processing of personal data, we implement, for certain categories of data having a sensitive nature or which are able to affect the rights in a significant way, special technical and organizational measures, to protect these categories of personal data.

4) Users' rights regarding personal data and their exercise

In order to protect the data to the highest possible standard, the user has a series of rights regulated by law, which we briefly present below, asking you that for any additional details do not hesitate to contact the data protection officer personnel within our Company using the following contact details: contact@kayaholistic.ro, CALEA MOSILOR, NO. 225, telephone 0753 179 553.

  • Right of access

The user has the right to obtain access to his personal data that we process, as well as the right to obtain copies thereof. At the user's request, the first such copy will be provided to you by us in the mod free of charge, following that any additional copies you request may be subject to a fee corresponding to the effort required to extract and format for transmission. The copy of personal data can be provided to you either in electronic format or in physical format, depending on your request and the nature of the requested data. In order to request information about the personal data existing on the site, as well as to request the partial or total deletion of this data, it is necessary to send the request using the e-mail address contact@kayaholistic.ro or to send a letter by post or courier to the registered office of KAYA HOLISTIC.

The user also has the right to obtain any additional relevant information (such as the reason for the processing of personal data, the categories of personal data we collect, information on the processing and disclosure of such data and any other such information).

  • The right to data rectification

The user has the right to obtain the rectification of any inaccuracies concerning his personal data processed by us. He also has the right to obtain the completion of any personal data that is incomplete. Any user is encouraged to contact the site at the address contact@kayaholistic.ro whenever he notices that there is an inaccuracy in his personal data or that his personal data processed by KAYA HOLISTIC are incomplete.

  • The right to data deletion

The user has the right to delete personal data. This right is not an absolute right, which means that the law imposes certain limitations on the exercise of this right (“the right to be forgotten").

  • The right to restrict data processing

The user has the right to obtain the restriction of the processing of his personal data that we collect and process, in particular if he disputes the accuracy of the data, if the data processing is illegal or if the processing of this data is no longer necessary , according to the law.

  • The right to object

The user has the right to object to the processing of personal data by us, especially if the processing is carried out for marketing purposes or for reasons related to the particular situation in which he is, in which case his data must be anonymous in the shortest time after reporting the objection from the site's database and their anonymization must be confirmed to the user.

  • The right to withdraw consent

For personal data processed on the basis of consent, the user has the right to withdraw consent at any time, as easily as when it was initially granted. However, the withdrawal of consent will not affect the legality of the data processing that we carried out before the withdrawal of consent. The right to withdraw consent is not absolute, which means that there are cases where data will not be deleted as a result of withdrawing consent (for example if personal data is used for the website to comply with an obligation legal). The application of the withdrawal of consent is applied from the moment of its registration and the operation of the withdrawal of consent will be carried out in a maximum of 3 working days from the registration.

  • The right to lodge a complaint with the competent authority

The user has the right to submit a complaint to the National Supervisory Authority for the Processing of Personal Data with reference to the aspects concerning the processing of personal data by our Company.

  • Automated decision-making, including profiling and the right to request that decisions based on or significantly affecting automated data processing be made by natural persons, not exclusively by computers

Personal data are collected and processed through an automated decision-making process in order to personalize the information and commercial communications addressed to you. The automated decision-making process involving health data is based your express consent.

During these processes, your data is protected by special security measures such as data encryption and advanced security at the database server level.

You have the right to request the modification of the way your personal data is automatically processed by requesting verification of the automated process by human intervention. For this purpose, please contact us at the email address contact@kayaholistic.ro.

5) Exercise of rights

In order for its user to be able to exercise the rights specified above, to ask us any questions regarding these rights or to ask us for clarifications regarding any of the provisions of this information, please contact us at any time using the contact information.

How to submit requests or complaints - contact person

To find out more information about personal data, about how data is collected, processed and protected or to ask for any clarifications regarding those mentioned in these Terms and Conditions any user can contact at any time the responsible with the protection of personal data within the company, by sending an email to contact@kayaholistic.ro or by mail at CALEA MOSILOR, NO. 225.

16 Force majeure

Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event. Force majeure is the unforeseeable event beyond the control of the parties and which cannot be avoided.

17. Applicable law

This contract is subject to Romanian law. Any disputes arising between KAYA HOLISTIC and users/customers/buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.

18. Special offers

KAYA HOLISTIC has no ongoing campaigns with special offers.

19. Modification of terms and conditions

KAYA HOLISTIC has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notification and without being obliged to fulfill any other formality towards the Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, intervened at any time after the operation of the modification, and non-acceptance of any modification entails the obligation of the respective User to immediately stop accessing the website and/or the use in any way of the services offered through it.

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